Delivery & Shipping
Delivery options, charges and estimated timings are shown at checkout before you pay. This page covers how the process works, from checkout to your doorstep.
How Tracking Works
A tracking reference is generated for every order and sent to your email once your parcel is dispatched. Where tracking is available for your chosen delivery option, you can monitor its journey through the carria Post tracking portal — from our dispatch centre right through to delivery at your address. If anything seems amiss with your shipment, our support team is ready to help.
Delivery Costs & Timeframes
Delivery options and their charges are calculated for your address and shown at checkout, together with an estimated timeframe, before you are asked to pay.
Any free-delivery threshold currently in effect is applied automatically to eligible orders and shown on your order summary.
Estimated timings are estimates, not guarantees, and vary by destination and carrier.
Packaging
Seeds are supplied in sealed packaging suitable for storage and transit.
Seed Replacement & Germination Promise
Opened seed packs cannot be returned due to the perishable nature of seeds. That said, our germination promise means you are covered: if your seeds fail to sprout using our recommended method, contact us within 30 days of delivery with supporting photos and we will send replacements at no charge.